Refund Policy

Refund Policy

We know plans change! We want to be as flexible as possible while being fair to everyone in our community (including the work required by our team of volunteers who organize and operate our leagues to accommodate requests). Therefore, we offer partial refunds depending on how far into a season we are.

If you need to withdraw and would like a partial refund, please click the button below to fill out a request form.

Refund / Exchange Request

 

We may not be able to respond right away (as we are a team of volunteers with busy schedules!), but we will see the timestamp of when your request was submitted and process it accordingly.

Regular Seasons

The timing of your withdrawal determines your refund amount. The day before a week begins ends at 11:59 PM. (For example, if Day 1 is March 25, the "more than 2 weeks" deadline is March 10 at 11:59 PM).

Time of Withdrawal Refund Amount Deduction Breakdown
More than 2 weeks before Day 1 95% 0% penalty + 5% processing fee
Within 2 weeks before Day 1 90% 5% penalty + 5% processing fee
During Week 1 80% 15% penalty + 5% processing fee
During Week 2 70% 25% penalty + 5% processing fee
During Week 3 60% 35% penalty + 5% processing fee
During Week 4* 50% 45% penalty + 5% processing fee
Week 5 and beyond No Refund 100% penalty
*Please note: If your sport's season is 7 weeks or shorter, we are unable to offer refunds during Week 4.

Refunds for One-Off Events

(Single-Day Tournaments & Special Events*)

  • Prior to Event Day: 90% refund (5% penalty + 5% processing fee). Valid through 11:59 PM the day before the event starts.
  • Day of Event: No refunds starting at 12:00 AM on the day of the event.

    *Special events include non-sport related events, like Trivia or social events, unless otherwise noted on the product page. This does not include the Big Apple Sports Classic

Discounts for Late Registrations

Regular Seasons Only

If you sign up after a season has already begun, we automatically discount your registration so you only pay for the weeks you actually get to play:

  • Missed Week 1: 15% discount
  • Missed Week 2: 25% discount
  • Missed Week 3: 35% discount
  • Missed Week 4: 45% discount

Questions?

If you have any questions, please reach out directly to your sport's leadership team: